Introduction to Paratransit Management and Operations

The goal of this course is to teach transit professionals the skills needed to effectively manage and operate paratransit services. Topics include:

Objectives:

• History of demand response service and where the industry is today
• The relationship between managing and providing paratransit service
• Developing policies and procedures for your paratransit department
• Management functions needed to operate paratransit service, including planning, resource availability, staffing, scheduling, budgeting, and performance evaluation
• Operating techniques to provide paratransit service, including contracting vs. in-house, brokerages and call center operations, route deviation, taxi supplements, and feeder service
• Scheduling techniques that are based on your agency’s resources and local transit environment
• Controlling costs and billing methods
• Technology’s role in paratransit service
• Customer service throughout the paratransit department

Intended for: Transit Agencies

Cost: FREE

Register Here: Click here