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Introduction to Paratransit Management and Operations

January 22 @ 12:00 pm - January 25 @ 4:00 pm

Introduction to Paratransit Management and Operations

The goal of this course is to teach transit professionals the skills needed to effectively manage and operate paratransit services. Topics include:


  • History of demand response service and where the industry is today
  • The relationship between managing and providing paratransit service
  • Developing policies and procedures for your paratransit department
  • Management functions needed to operate paratransit service, including planning, resource availability, staffing, scheduling, budgeting, and performance evaluation
  • Operating techniques to provide paratransit service, including contracting vs. in-house, brokerages and call center operations, route deviation, taxi supplements, and feeder service
  • Scheduling techniques that are based on your agency’s resources and local transit environment
  • Controlling costs and billing methods
  • Technology’s role in paratransit service
  • Customer service throughout the paratransit department

Intended for: Transit Agencies

Cost: FREE

Register Here: Click here


January 22 @ 12:00 pm
January 25 @ 4:00 pm
Event Category:


National Transit Institute (NTI)


Online (Zoom)
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