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Etiquette and Effective Communication with People with Disabilities for Call Center Staff
July 10 @ 8:00 am - July 12 @ 12:00 pm
Etiquette and Effective Communication with People with Disabilities for Call Center Staff
This 4-hour remote workshop aims to educate call takers on appropriate communication with people with disabilities. The workshop covers various topics including assisting difficult customers, effective communication and the ADA, and disability awareness and etiquette.
Intended for: Transit Agencies
Cost: FREE
Register Here: Click here
NOTICE OF NONDISCRIMINATION The Arkansas Transit Association complies with all civil rights provisions of federal statutes and related authorities that prohibit discrimination in programs and activities receiving federal financial assistance. Therefore, the Arkansas Transit Association does not discriminate on the basis of race, sex, color, age, national origin, religion or disability, Limited English Proficiency (LEP), or low-income status in the admission, access to and treatment in the Arkansas Transit Association 's programs and activities, as well as the Arkansas Transit Association 's hiring or employment practices. Complaints of alleged discrimination and inquiries regarding the Arkansas Transit Association 's nondiscrimination policies may be directed to Ann H. Gilbert (Title VI ADA/504 Coordinator), 620 W. Broadway St., North Little Rock, AR 72114, 501-372-8900, (Voice/TTY 711), or the following email address: info@arktransit.org or Ann H. Gilbert (Title VI ADA/504 Coordinator), agilbert@arktransit.org. Free language assistance for Limited English Proficient individuals is available upon request. This notice is available from the Title VI ADA/504 Coordinator in large print, on audiotape and in Braille.