Practical De-escalation Strategies for Transit Professionals
September 17 @ 9:00 am - 10:30 am

Practical De-escalation Strategies for Transit Professionals
Transit employees regularly encounter stressful situations requiring professionalism, empathy, and sound judgment. This webinar explores proven de-escalation techniques, communication skills, conflict resolution strategies, and customer-focused approaches that improve safety while enhancing the rider experience. Intended audience: bus operators, dispatchers, customer service staff, supervisors.
Intended For: Transit Agencies
Registration Link: Click here
NOTICE OF NONDISCRIMINATION The Arkansas Transit Association complies with all civil rights provisions of federal statutes and related authorities that prohibit discrimination in programs and activities receiving federal financial assistance. Therefore, the Arkansas Transit Association does not discriminate on the basis of race, sex, color, age, national origin, religion or disability, Limited English Proficiency (LEP), or low-income status in the admission, access to and treatment in the Arkansas Transit Association 's programs and activities, as well as the Arkansas Transit Association 's hiring or employment practices. Complaints of alleged discrimination and inquiries regarding the Arkansas Transit Association 's nondiscrimination policies may be directed to Ann H. Gilbert (Title VI ADA/504 Coordinator), 620 W. Broadway St., North Little Rock, AR 72114, 501-372-8900, (Voice/TTY 711), or the following email address: info@arktransit.org or Ann H. Gilbert (Title VI ADA/504 Coordinator), agilbert@arktransit.org. Free language assistance for Limited English Proficient individuals is available upon request. This notice is available from the Title VI ADA/504 Coordinator in large print, on audiotape and in Braille.