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Introduction to Paratransit Management and Operations
January 22 @ 12:00 pm - January 25 @ 4:00 pm
Introduction to Paratransit Management and Operations
The goal of this course is to teach transit professionals the skills needed to effectively manage and operate paratransit services. Topics include:
Objectives:
- History of demand response service and where the industry is today
- The relationship between managing and providing paratransit service
- Developing policies and procedures for your paratransit department
- Management functions needed to operate paratransit service, including planning, resource availability, staffing, scheduling, budgeting, and performance evaluation
- Operating techniques to provide paratransit service, including contracting vs. in-house, brokerages and call center operations, route deviation, taxi supplements, and feeder service
- Scheduling techniques that are based on your agency’s resources and local transit environment
- Controlling costs and billing methods
- Technology’s role in paratransit service
- Customer service throughout the paratransit department
Intended for: Transit Agencies
Cost: FREE
Register Here: Click here
NOTICE OF NONDISCRIMINATION The Arkansas Transit Association complies with all civil rights provisions of federal statutes and related authorities that prohibit discrimination in programs and activities receiving federal financial assistance. Therefore, the Arkansas Transit Association does not discriminate on the basis of race, sex, color, age, national origin, religion or disability, Limited English Proficiency (LEP), or low-income status in the admission, access to and treatment in the Arkansas Transit Association 's programs and activities, as well as the Arkansas Transit Association 's hiring or employment practices. Complaints of alleged discrimination and inquiries regarding the Arkansas Transit Association 's nondiscrimination policies may be directed to Ann H. Gilbert (Title VI ADA/504 Coordinator), 620 W. Broadway St., North Little Rock, AR 72114, 501-372-8900, (Voice/TTY 711), or the following email address: info@arktransit.org or Ann H. Gilbert (Title VI ADA/504 Coordinator), agilbert@arktransit.org. Free language assistance for Limited English Proficient individuals is available upon request. This notice is available from the Title VI ADA/504 Coordinator in large print, on audiotape and in Braille.